We provide it.
We provide and operate the agreed DialogNow service for you.
- OperationDialogNow
- Your IT effortLow
- CapacityService capacity
- ControlDefined setup
DialogNow
Different languages.One conversation.
DialogNow provides real-time multilingual voice translation for organizations that deliver information, counselling or other services by phone.
Who needs DialogNow?
When the service is on the phone, language should not block access.
If your organization provides information, counselling or services by phone to people who speak different languages, DialogNow is built for that situation.
When a caller and a service provider do not share a language, someone may first need to arrange interpretation. This can mean additional calls, waiting and coordination. DialogNow is designed to make the conversation possible through the existing telephone channel.
How it works
One number. Different languages.
Your callers use one telephone number. DialogNow translates the conversation while the call is happening, so both sides can speak in their own language.
No app for callersNo separate interpreter booking per callExample language pair: German ↔ Russian
CallerSpeaks in their language
One number
Your serviceSpeaks in its language
How you can get DialogNow
Managed by us, managed by you, or combined.
The technical setup is selected around your requirements for operation, control, languages and data protection.
We build it for you.
We implement DialogNow in infrastructure controlled by your organization. Operation and available capacity depend on your environment.
- OperationYour organization
- Your IT effortHigher
- CapacityYour infrastructure
- ControlHighest
We combine both.
Components and responsibilities are split around your technical, operational and data-protection requirements.
- OperationShared
- Your IT effortFlexible
- CapacityCombined
- ControlTailored
Data security, privacy and standards
Adaptable to your data-protection requirements.
GDPR compliance depends on the selected setup and use case.
The level of control and the technical safeguards can be adapted to your requirements and to the information handled in the calls.
Infrastructure, processing locations, access controls, retention and other safeguards are defined according to the selected setup and the applicable requirements.
Your requirements determine the setup.
Aligned with recognised standards.DialogNow is being developed and operated with reference to ISO/IEC 27001 for information security, ISO/IEC 27701 for privacy management and ISO/IEC 42001 for AI management. DialogNow does not currently claim ISO certification.
Yourrequirements
Personal information
Financial information
Health-related information
Request a pilot
Try DialogNow with your own use case.
Tell us where you want to use it and which languages you need. We can then assess which setup fits those requirements.
FAQ
Questions?
Do we need to purchase a new telephone number?
Not necessarily. Depending on the setup, DialogNow can use a dedicated number or be connected to existing telephony where technically possible.
Is DialogNow really real-time translation?
DialogNow is designed to translate while the conversation is happening. There is a short technical processing delay. Actual latency depends on the selected setup, services and telephony.
Which languages are supported?
Available languages and language combinations depend on the selected setup. Commonly relevant languages include Arabic, English, Farsi, French, German, Russian and Ukrainian. We assess the right language pair for your use case based on the required languages and your technical and data-protection requirements.
How good is the translation quality?
Quality depends on factors such as the languages, accents, audio quality, terminology and the selected technical setup. A specific language pair should therefore be tested for the intended use case.
Which ISO standards does DialogNow follow?
DialogNow is being developed and operated with reference to ISO/IEC 27001 for information security, ISO/IEC 27701 for privacy management and ISO/IEC 42001 for AI management. DialogNow does not currently claim ISO certification.
Can DialogNow be used with sensitive information?
That depends on the use case and selected setup. The required technical and data-protection conditions are considered before deployment.